Service processes automation

Today every developing company comes to understanding of indisputable benefits of user support and technical infrastructure automation:

  • improving the efficiency of IT-services, automation of routine tasks, smart workload distribution
  • cost optimization for users IT-service
  • prompt elimination of incidents, processing applications, reducing downtime
  • increasing the transparency of tasks' accomplishment and services providing
  • usability

There is a large number of solutions on the market for the Service desk organization, the most popular are ManageEngine ServiceDesk, Kayako Resolve, Cerberus HelpDesk, osTicket, Live Agent, HelpDesk Pilot, Megaplan etc.

The basic algorithm includes standard key steps:

  1. Acceptance and registration of the request by the operator, categorization
  2. Support of the first line or escalation on the second
  3. Rendering the qualified help with possible involvement of specialists
  4. Request accomplishment
  5. User informing

Specialists of Clever Distribution are ready to execute a complete cycle of works for the "turnkey" automated system integration: from a choice of optimum software solution up to setup, testing and training of employees.

For the detailed advice on the most effective solutions for Service processes automation, including Service Desk implementation in your company, please contact our specialists at +7 495 645 71 98 or via the feedback form.